Delivery & Returns

DISPATCH

All orders received before midday Monday - Friday will normally be dispatched the same day. Orders received after midday, at weekends or on public holidays will be dispatched on the next working day.

If there is a problem with your order that prevents us from despatching it, for example it is not currently in stock in our warehouse, we will normally contact you within 24 hours of the order being received by us or on the next working day.

DELIVERY TIME & CHARGES

Delivery Countries Delivery Time
(from dispatch)
Cost Free Delivery Limit
UK Mainland Express   1-2 days £5.75 >£100
UK Mainland Standard   3-4 days £3.75 >£100
UK Non-Mainland Northern Ireland
Channel Islands
Isle of Man
Isle of Wight
Scilly Isles
2-5 days £10.95 >£150
Europe Zone 1 Republic Of Ireland
France
Germany
Netherlands
Belgium
Luxembourg
Monaco
2-5 days £13.95 N/A
Europe Zone 2 Denmark
Austria
3-5 days £15.95 N/A
Europe Zone 3 Spain
Italy
Slovakia
Czech Republic
San Marino
Andorra
Vatican City State
4-8 days £17.95 N/A
Europe Zone 4 Sweden
Finland
Portugal
Norway
Greece
Iceland
Switzerland
Poland
Bulgaria
Cyprus
Hungary
Malta
Romania
Albania
Armenia
Azerbaijan
Belarus
Bosnia and Herzegovina
Croatia
Estonia
Georgia
Kazakstan
Latvia
Liechtenstein
Lithuania
Macedonia (FYR)
Moldova
Russia
Slovenia
Turkey
Ukraine
Montenegro
Serbia
3-6 days £39.95 N/A
International   TBC £39.95 N/A

Whilst we have a Delivery Policy as outlined above and whilst we will use our best endeavours to meet those standards, because delivery is carried out by third party organisations we cannot guarantee the delivery times and periods as above stated.

Please ensure that someone is available at your delivery address to accept the goods, as a signature is required. If you are not present when the delivery is attempted, you will be left a card informing you what to do next.

OVERSEAS ORDERS

Cross Country Style does not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Cross Country Style. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/ duties that may be applicable to your online order with us.

RETURNS

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original unworn condition with original packaging and labels and we will refund the product price. This will not include postage costs.

Address:- 25 - 29 Church Street, Guisborough, TS14 6HG

Please ensure your name and address is clearly visible on the return. If you require an exchange please give us full details of your requirements. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.